Holiday Gems

3.00 stars

87 Reviews

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John's complaint against Holiday Gems

John M


[LAPSED] Stay Away

Complaint against Holiday Gems

Booked online, and paid in full,only then I was informed that I will be expecting a call to confirm in the next 72 hours. I received a call informing me that the holiday price had increased by £100, so I cancelled my order. They held onto my money (on hold with the bank) for days until I had to contact the bank to sort. The customer service is appalling and the staff need lessons in customer relations and manners!!!!!!! AVOID AT ALL COSTS FOLKS OR YOU MAY REGRET IT!!!!!!!

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Lapsed. John has not responded in 90 days

  • Comments (1)

Beryl Robins | | VERIFIED

This is an online order. No payment is taken when the order is submitted as the costs and availability are fed from cached data directly from our suppliers and/or brokers. Should we not be able to honour the booking at the web price we will call offer alternatives. The pre-auth amount can be released immediately by your bank as we do not have this payment. The website is clear on the process.
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