Holiday Gems

3.00 stars

86 Reviews

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Simon's complaint against Holiday Gems

Simon Costin

18/04/2019

[RESPONDED] swerve at all costs

Complaint against Holiday Gems

fALSELY ADVERTISED PRICES ALSO TAKING MONEY FROM MY BANK ACCOUNT AFTER I HAD SAID QUITE CLEARLY I DID NOT WANT TO BOOK THE HOLIDAY AS THE SALESPERSON WHO CONTACTED ME SAID THAT IF I WANTED TO GO ON THE HOLIDAY I HAD BOOKED THAT I WOULD HAVE TO PAY AN EXTRA £110... I WOULD ALSO LIKE TO POINT OUT THAT THE ABSOLUTE BIZZARE EXCUSES AS TO WHY THE HOLIDAY WAS NO LONGER THE PRICE AS ADVERTISED.... HOLIDAY GEMS TOOK MY MONEY AND IT IS 24 HOURS LATER AND MY MONEY HAS NOT BEEN REFUNDED. I WAS LIED TO AND HAVE HAD MY MONEY TAKEN. AVOID AT ALL COSTS UNLESS YOU WANT A TERRIBLE EXPERIENCE.......

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Holiday Gems has responded

  • Comments (7)

Beryl Robins | | VERIFIED

We must refute the review. Mr Costin submitted two orders online. One was cancelled as we were unable to honour the online price and no payment was taken. A week later Mr Costin submitted another order which was booked with his agreement. We are surprised that, if Mr Costin's opinion of our company was as described, he would not only submit another order but confirm his holiday with us.

Beryl Robins | | VERIFIED

That said, we are sure that the holiday confirmed will be amazing and we do trust that Mr Costin will have an enjoyable time away.

Simon Costin | | VERIFIED

I profoundly dispute this I have now had my money returned into my bank account and i shall post a screenshot of the transaction you are denying Holidaygems is a 2 bit false/fake company and i have booked an amazing holiday at the same hotel and similar DIRECT flights and it was £5.27. cheaper than your original quotation SO STOP TELLING LIES PLEASE..........

Beryl Robins | | VERIFIED

With due respect - we do believe that the money referred to is in relation to the first order placed. We do have a confirmed booking for Mr Costin which relates to the second order placed a week later than the first. We believe that if Mr Coston disputes that he has a holiday booked with us that he immediately contact our after sales team.

Simon Costin | | VERIFIED

Great so that means that i have a holiday booked and paid for. Please could you send me the booking ref and flight details and All the info as i have absolutly no idea where i am going and when???? Regards.

Beryl Robins | | VERIFIED

You have already travelled on this booking.

Simon J | | VERIFIED

So what you are saying is that I have already travelled? I am in Morocco today's date is 1/5/2019 I cannot possibly have travelled to 2 locations at the same time... Am I Dr who??? If so please could you send me the details of my Tardis location.????? And the codes of my next teleportation interglobal mission please?.
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