Holiday Gems

3.00 stars

87 Reviews

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Lauren's complaint against Holiday Gems

Lauren Wesley

23/08/2019

Terrible holiday experience

Complaint against Holiday Gems

Do not book a holiday with them !! Extremely poor company ! Cancelled our holiday but had our money, had us where they wanted us and we ended up having to pay an extra 38 pound to get a last minute holiday to a new destination which was a lower rating and less time than we originally booked.we arrived at Barcelona airport to find they had booked our transfer coach from girona airport 70km away ! So we where stuck at the airport for 2 and a half hours until they sorted a last minute transfer to our hotel ! We missed valuable holiday time and turned a relaxing holiday in to the most stressful experience! All the contact Information on the confirmation sheet was wrong so we where unable to get in contact with the emergency line ! Staff had really poor customer service on the phone with us, and somehow booked our transfers to the wrong airport ! Very inadequate-staff. I highly recommend no one uses this company, awful experience and just looking to make as much money out of us customers ! Con artist ! Stay away !!

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