British Airways

1.00 stars

84 Reviews

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Jason's complaint against British Airways

Jason Bryant

02/03/2015

British Airways put their customers last

Complaint against British Airways

I wish to change the name on a ticket for a flight I have bought and paid for. The son who was initially coming on holiday with us next month, can no longer come and so I wish to change the christian name only on this booking, so our other son can come instead. To do this, British Airways want me to cancel the original ticket booking, but receive no refund and then re-book the same seat on the same flight, but pay today's price which is nearly £300 extra.

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