British Airways

1.00 stars

84 Reviews

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Warren's complaint against British Airways

Warren Dempster

03/07/2015

Elderly relatives charged £65 for small suitcase.

Complaint against British Airways

My elderly relatives flew with BA from Newcastle to Heathrow. They paid £20 online for a small suitcase believing this was for both ways. When they checked in for their return flight they were charged £65. Their suitcase was well below the 23kg limit and probably lighter than the hand luggage of some passengers.

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  • Comments (3)

Warren Dempster | | VERIFIED

I would just like to add that the purpose of their visit was for a family wedding. They flew home very upset and distressed. BA have shown no compassion whatsoever.

Warren Dempster | | VERIFIED

I would just like to add that the purpose of their visit was for a family wedding. They flew home very upset and distressed. BA have shown no compassion whatsoever.

Warren Dempster | | VERIFIED

BA said on Twitter - We do advise online the charges are per sector. You can find full details here http://ow.ly/IpMsD ^Leanne
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