British Airways

1.00 stars

84 Reviews

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Robert's complaint against British Airways

Robert Knights

15/01/2015

Is it so difficult to issue a copy receipt?

Complaint against British Airways

I am a member of the British Airways Executive Club. On the 27th November I booked a flight form London City to Schiphol for the 8th December and inbound 9th December. Normally I get a confirmation email with payment and flight details; not this time. After many attempts to speak with a BA representative I was finally informed that my request for a copy receipt would be forwarded to me. I finally received an acknowledgment on the 15th December saying that I should get the document in 7 days (001:000364:38231) . I did not and thus complained (13111395) on 17th December. I have asked again and am still waiting. Is it so difficult to issue a copy receipt?

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