British Airways

1.00 stars

84 Reviews

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David's complaint against British Airways

David Simmons

11/10/2015

Luggage lost for ten days. Not a single word from either BA or Iberia - 40 days and counting

Complaint against British Airways

Luggage went missing for whole trip - 4 destinations over 10 days. Have written, emailed, sent dossier via DHL(returned as "undeliverable", delivered dossier in person to BA staff at Heathrow, directly contacted Head of Customer Services - not a single word in response, am £450 out of pocket. My work on this trip next to useless without materials in my luggage. Totally disgusted and frustrated with BA/Iberia.

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