British Airways

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PETER's complaint against British Airways

PETER HOPPER

23/03/2016

refusal to refund flights to istanbul after the latest bomb outrage

Complaint against British Airways

my son and partner booked a short break to Istanbul , with british airways, leaving this Thursday 24th march and returning sunday 27th march. following the awful suicide bombing on Saturday, they were concerned about travelling and contacted BA for a refund, other flight, any other option. BA refused . the FCO advice was" to avoid the area ( of the explosion) and to follow the advice of the Turkish security services". the "area" in question was a tourist hot spot, ie ISTIKAL STREET. surely BA could have been more flexible and at least offered some alternative? I wonder how many other people cancelled , due to serious concerns?

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