United Airlines

1.00 stars

18 Reviews

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Peter's complaint against United Airlines

Peter McGoran

14/09/2015

Two delays and one missed flight...

Complaint against United Airlines

I am just emailing to complain about the service I experienced on the 8th of September by United Airlines as I tried to get from Chicago to Dublin. Bad weather meant that my first flight (out of three connecting flights) to London, ON was delayed. I understand that in bad weather there is potential for delays but, needing to be home in Ireland early for an interview on the 9th, I was anxious to know whether I would make it home in time so that I could rearrange my interview. I was given no straight answer by the staff at the airport. My first flight was delayed by 2 and a half hours and it became clear this would mean I would miss my second flight from London to Toronto. I asked the staff if I could possibly get on a flight straight to Toronto and save me going to London for a missed flight and got no confirmed answer. Eventually I got on the plane to London and even the air hostess (who was very helpful) was baffled that they hadn't made provisions for me to get another flight. I arrived in London with my flight to Toronto already gone and had to recollect my luggage and I had no idea what would happen next. Thankful, a man at the check-in desk managed to find me a seat on a later flight to Toronto and put me on it. I arrived at Toronto airport just in time for my Dublin flight, only it find that it, too, had been delayed. Not because of weather but for maintenance reasons. I was eventually allowed on the flight at midnight. Throughout my whole journey I was ill-informed and was left unsure of what I should do. I believe that better communication and better customer service would have helped a great deal in this situation. I have flown with United Airlines before but, because of this incident, I would reconsider flying with them again especially if I had to arrive at a destination at specific time period.

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Robert Speksnijder | | VERIFIED

Hi, I'm the Director of www.myflightdelaycompensation.com who take the stress out of flight compensation claims and get your money quicker. Please check out our website if you want us to take the case forward for you and any passengers. Regards Rob
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