Agoda

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Tamara 's complaint against Agoda

Tamara Stephenson

11/03/2015

Misleading Payment Deal

Complaint against Agoda

Agoda was recommended to me so I used them this week to book a hotel in Greece. The deal was 'book now, pay later during stay'. I booked but the payment was taken out of bank account immediately. Spent hours on the phone with their Customer Service who insist there's nothing can be done. This is just a scam! Be careful, because the booking conditions state that payment can be taken anytime after booking, which is a gross contradiction. Three others in our party booked at the same time, but payment was only taken from me. I used my debit card - suspicious. Agoda insists it's the hotel who've taken the payment. Hmm hotel doesn't open til April!

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