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Sara's complaint against Norwegian
Norwegian and Opodo pass me to each other for my refund and refuse to contact each other
Complaint against Norwegian
I have been a subject of a ping-pong procedure between Norwegians and Opodo, Norwegians said that they have cancelled my flight but the refund should be processed by Opodo and Opodo says this Dear Sara, Unfortunately, we are not able to refund the charge made by the airline. Travel agencies are not allowed to make cancellations or refunds on behalf of our customers with LOW COST carriers, as the ticket is issued by the air carrier provider directly and not by Opodo. Please note that as per your own comments you have cancelled your flights contacting both airlines directly: Inline images 1 Since the payment has been taken by the airline itself, a refund/recovery must be settled by this entity.
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