Super Escapes

2.00 stars

53 Reviews

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frederick r's complaint against Super Escapes

frederick r monk

29/09/2016

bad rooms bad ser5vice

Complaint against Super Escapes

We booked into the hotel the room we should have had was not available.so we were put in the basement.rotting wood around the door dirty bathroom. no TV.no air conditioning and unsafe steps leading to pool area.second night we were put into right room.TV but no remote control the food was diabolical mostly cold and the same food served up for the next meal.the main bar was closed except at meal times (if you were able to find someone to serve you.the pool bar was open but because we were all inclusive we had to drink in throw away plastic cups,(if you had to pay for your drinks you got a proper glass) in this respect we feel that we were treated as second class guests.by Monday lunch time the bar had run out of certain spirits.they had them only if you were willing to buy them.all in all we were treated very badly by this hotel and its staff.

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