Super Escapes

2.00 stars

53 Reviews

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Jackie's complaint against Super Escapes

Jackie Bardsley

02/09/2017

Baggage

Complaint against Super Escapes

Just booked into Manchester airport only to be told that we had exceeded the baggage allowance has super escapes had only paid for one bag when it quite clearly states on my invoice and confirmation that it is one bag per person. I was then told I would have to pay 70 to take the second bag which I did not have with me . I was told I couldn't take the other case with me and would have to transfer some of my belongings to the first bag . Much to our embarrassment we had to empty our case on the floor in front of all the airport then had to confiscate my case and some of my belongings this is not acceptable. And I have now lost my brand new case and some of my belongings that wouldn't fit into the other case.

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