Super Escapes

We went on holiday with this company paid the full amount and were asked if we wanted a upgraded room with queen size bed and better view for an extra £20 per person per night which equaled £240 we paid. Once got to hotel the room was small with small double bed and a single bed, the balcony was around 2 foot in length was no space for a chair to fit. Although other balcony's in the hotel were much larger. We have been trying to contact them while we were away and the past week and half since we have been back and have been getting no response. We also paid two other deposits for separate other holidays which we will not be going and don't fly till December and have lost our deposits. This company is a scam to grab any bit of money possible and don't deliver the proper rooms. The holiday in December is suppose to be 3 star in Paris and when i looked up online is 1 star if lucky its dirty and horrible with terrible reviews there selling very cheap holiday at high stakes price.