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lisa's complaint against Super Escapes
Charged for a balcony as an extra when all rooms had balcony
Complaint against Super Escapes
My complaint is that when i made my booking to superescapes.com i was told i wouldnt be guaranteed a balcony and i would have to pay 70 pound extra for this to which i wasnt happy about as i undestood from the first person i spoke to that i had a room with balcony , but i paid the extra 70 anyway as on an evening i like to sit on the balcony watching the sun go down .anyway on my arrival at the hotel when i enquired to staff they kindly let me know that all rooms have a balcony at the hotel they even showed me online it clearly states all rooms have balcony.
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George LEIFMAN | | VERIFIED