Super Escapes

2.00 stars

52 Reviews

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Allure's complaint against Super Escapes

Allure by

19/12/2018

DO NOT USE THIS COMPANY

Complaint against Super Escapes

This has been the worst travel experience of my life Booked an anniversary get away for my husband and I, Was pressured in to taking the deal by a sales man at super escapes he chose the hotel all inclusive 3 meals a day which turned out to be so disgusting I can’t even begin to describe it was filled with cockroaches on the bed in the towels and in my suitcases the hotel Did not care the rooms were freezing nothing we asked for like a double bed or balcony was given We were so upset and miserable we checked out and paid extra for another hotel and had to pay for the remainder of the 5 days food for breakfast lunch and dinner Holiday was supposed to be affordable turned out we spent double Super escapes have been so rude and unhelpful not cared at all about the customer took the money and run We have asked for the money back for the accommodation as we did not stay there and they refused offered us an insulting £15 when the accommodation we paid for was £350 Aggressive people on the phone harassing me daily with phone calls and stupid offers every conversation turned in to a shouting match my mental health has been affected so badly due to this not to mention the financial implications of this holiday Do not book with these people they do not care about you and just want your money I am taking legal action against them

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