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julia's complaint against Super Escapes
Complaint against Super Escapes
we booked a holiday to benidorm, which we were given a free upgrade. when we arrived no room upgrade rang the company who said we do have an upgrade to a standard twin. spoke to manager in hotel who told us they only do standard or superior rooms no basic rooms, so how was an upgrade given?. spoke to complaints dept today who still argued the point that we did receive an upgrade. as compensation they offered £10 each in vouchers. this is disgusting STAY AWAY from this company. i have read other reviews which say exactly the same. the agents just keep repeating themselves making it out i am in the wrong. just because i didnt pay for upgrade basically nothing they will do. if you are offered a free upgrade thats what you should get not an upgrade from an imaginary room. DO NOT USE THIS COMPANY pay a bit more and go through a proper company
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