Super Escapes

2.00 stars

46 Reviews

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Jamie's complaint against Super Escapes

Jamie Doe

25/08/2018

Terrible service

Complaint against Super Escapes

We booked an all inclusive package holiday, the flights got cancelled- which I understand is not their fault, we had to fly 2 days later. Super escapes wanted me to pay for another 2 days at the hotel! Even though I had already paid for a 7 night holiday! Eventually after many arguements they actually paid for the extra 2 nights. The problem is they never changed my transfers so when I got to Barcelona Airport, we had no transfer to the hotel. Because the flights were delayed 2 hours it was around 2 am and I was stuck with a tired 6 year old. I had to pay €200 for a taxi. I have asked for this money back for the last 3 months, they said I’ll get my money with no joy. I actually paid £2k for my holiday also, when I was there a family of 6 paid £1k for same holiday and there was 3 of us!!! Stay clear of these!!!

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  • Comments (2)

Mateus Oswin | | VERIFIED

A big thanks Olavio Willis for contacting me specially to run through my tickets and hotel package. Well done Olavio!! Can't thank him enough.

Pauline Kirkham | | VERIFIED

Please can some one from [email protected] phone me pauline 0161. 478. 9965. Mobile. 07788608807
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