Premier Inn

2.00 stars

19 Reviews

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Andrew's complaint against Premier Inn

Andrew lee

26/05/2015

[RESPONDED] Baby in hand and had to leave the restaurant to pay for a meal

Complaint against Premier Inn

My partner, I, and baby Monty stayed at York blossom road north. After working out that a pub sharing the same court yard was not the restaurant, we were directed out of the building down the road to your York blossom road south table table restaurant. After waiting in a huge queue we were shown to our table seated our two year old and given menus. When the chap came back to take our order I asked about the meal deal that I had used and was advertised in other premier inns. He said "we don't do it here" I asked again "really"? He went to his manager and came back, "oh yes we do" we ordered two mains and a children's meal, he then said, "you can't do the meal deal here in the restaurant you need to go to reception and get the ticket as we have loads of people who abuse it"... I'm now thinking this is a joke!! I had to un strap our hungry child and walk out of the restaurant and go to reception. Any reception should be able to process this right? You have computers? They are all linked? How wrong am I. Blossom hill south can't process this meal deal as you're in blossom hill north (which does not have a restaurant) so I then have to take my two year old back up the road to the other reception to get a voucher for the meal deal.... Is this for real? Then back we go again!!!! Sit down wait for our meals only to find out that the chap who took our order didn't put the children's meal through!!! He told us we need to have ours and wait for the child's meal to be cooked!!!! Do any of you have children!!!!!!!!! This guy and your whole team were not helpful, are they trained in customer service at all?

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Premier Inn has responded

  • Comments (2)

Kelly Latham | | VERIFIED

Hi Andrew, sorry to hear about your experience. We’re not actively using this channel at the moment so please email [email protected] & we’ll be in contact ASAP.

Kelly Latham | | VERIFIED

Hi Andrew, sorry to hear about your experience. We’re not actively using this channel at the moment so please email [email protected] & we’ll be in contact ASAP.
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