Premier Inn

2.00 stars

19 Reviews

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Kelly's complaint against Premier Inn

Kelly Cox

02/05/2015

Charged twice, 4 emails later still no response!

Complaint against Premier Inn

This is the second email I have sent regarding a Complaint. My question is, will I get a response? It has been 7 days in which I last contacted you regarding my stay at premier inn Minster/Margate airport. I originally booked an paid 35 pounds back in 2014. You charged me again £92.50. You had all the other parties bookings just not mine when we booked them all together. Room was boiling hot, no one on reception, no communication between restaurant and hotel left us with 2 unused breakfasts paid for. Please respond this is the second form and 4th email I have sent. Disappointed is an understatement. We used you all the time with work!

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  • Comments (1)

Kelly Latham | | VERIFIED

Hi Kelly, we’re sorry to hear you’ve not had a reply. We’re not actively using this channel at the moment so please email [email protected] & we'll get this looked into ASAP.
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