Travel Center

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Anita's complaint against Travel Center

Anita Atu


Poor travel experience

Complaint against Travel Center

Booked a multi-city trip to South easy Asia with this company. The customer service I recurved was substandard- before, during and after my trip. Did not receive an e-ticket until the day before my trip. Was very anxious. Company couldn’t find my booking until an hour later. Companies policy states that you receive an e-ticket 72 hours before. What a joke! A connecting flight was missing from our booking. This lead to another abxuety provoking moment once on holiday in Asia. At one point we thought that we’d be stranded. Spent several pounds calling the U.K. from Asia. Company representatives later realised after several times of re-alliteratiing the problem. Connecting flight was later sorted out. However, there was a disparity in the baggage allowance which we later found out on arrival to the airport. Had to throw away 12kg of luggage each of valuable possessions. Came back to london with an expensive phone bill and valuables in which we had to dispose of in the spur of the moment. Called the travel centre and was given excuses from there not being a complaints team to the complaints team not being in on certain days. After, constantly calling was finally provided with the details of who to contact. Waited for a week and a half to receive a cover up telling me it was my responsibility to ensure that everything was in line with what I paid for despite recieving an e-ticket less than 24-hours before my flight. They failed to provide me with a sincere apology and a resolution. Do not waste your time with this company. There are much better company’s around such as ‘Crystal Travel’, who would provide you with better travel deals and a much better Standard of customer service.

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