HomeAway

1.00 stars

6 Reviews

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SAVE ON YOUR INSURANCE

Eric's complaint against HomeAway

Eric Wilson

27/05/2015

Homeaway.co.uk got hacked and won't give me a full refund

Complaint against HomeAway

My Wife booked a holiday home for ourselves and two other families travelling from the States. We got an email from hjomeaway.co.uk saying their email was breeched and to contact the homeowner to confirm our reservation. Contacted the homeowner and found out there was no reservation and that we were a victim of fraud. The homeowner uses homeaway and several other sites to list their properties but only homeaway was hacked. We followed the refund process and was informed that homeaway would only reimburse 800 of the 2413 euro booking fee. We have people coming from abroad now with no place to stay. Summer holiday on the brink of ruin and they offer a pittance.

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