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Mattea's complaint against HomeAway
Only refunded £700 out of £2800 for property advertised on HomeAway website which didn't exist
Complaint against HomeAway
Recently booked a villa in Ibiza on the HomeAway website. After my initial enquiry through the website, I received multiple emails from what I thought was HomeAway, very official looking with the logo etc. I followed the payment instructions because the emails said I would be covered by HomeAway secure payment system. Got an email a week late from HomeAway saying the property was a fraud and to stop any equiries I was making. They had no record of any of the emails I had received. Turns out the whole thing was a scam. HomeAway are only regunding £700 out if £2800.
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Rebecca Bestwick | | VERIFIED