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shawn's complaint against booking.com
booking.com charged use for a hotel we could not legally stay in
Complaint against booking.com
Booking.com charged us for a hotel in China that forbids foreigners. When we discovered this in the fine print we called the hotel and they assured us they would not charge us, but booking.com when we called they said, "sorry, nothing we can do" and charged us for the room even though the hotel collected none of this money.
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