booking.com

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shawn's complaint against booking.com

shawn Edwards

16/04/2017

booking.com charged use for a hotel we could not legally stay in

Complaint against booking.com

Booking.com charged us for a hotel in China that forbids foreigners. When we discovered this in the fine print we called the hotel and they assured us they would not charge us, but booking.com when we called they said, "sorry, nothing we can do" and charged us for the room even though the hotel collected none of this money.

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