booking.com

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Muaz's complaint against booking.com

Muaz ZAIM

11/04/2017

Cancelled Reservation without my permission

Complaint against booking.com

I have to say that I am not pleased to hear that my reservation in London has been canceled without my allowance with invalid reason. The issue is obviously is in details that I have made a reservation with booking.com with reservation number 207258002 at South Place Hotel London. But this reservation has been cancelled due to a mistake about price in BOOKING website.I made my reservation for £15 about 13 days ago but just today while everything is okey, I got a call from BOOKiNG and I had to decide cancel this booking or have to pay £365 instead of £15 that YOU OFFERED ME 3 weeks ago. Definitely it is not MY FAULT. I had a look at all hotels in London and I made a res with the most appropriate one for me as a price and location. At that time (2 weeks ago) I had a chance to book at other hotels with a reasonable price, now booking.com leaves me with higher price hotels and most of them has sold out for my travel date!! Additionally, I was acted really so RUDE while I was trying to get in touch your customer service

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