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SarA's complaint against booking.com

SarA NIELSEN

04/07/2017

description of facilities completely wrong

Complaint against booking.com

Stayed at Amerigos Apartments in Alicante, states very clearly on the booking.com page that guests can use the facilities in the neighbouring hotel. Turns out that is apparently 'outdated'. So i had paid 500 euro to NOT have access to a pool, gym, sauna, to NOT have a cleaning service everyday. When I called the apartments they blamed booking.com and said they would call me. They never called me. I suggested they pay for a lunch for me and my partner on the last day at the hotel instead, they said no. THEY SOLD A COMPLETE LIE. THIS IS FRAUD.

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