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Mrs's complaint against booking.com

Mrs Pickford

07/08/2016

Holiday complaint

Complaint against booking.com

I booked a 5 night last minute deal at the bridge hotel in Buttermere . It said the apartment s were dog friendly and charged an extra amount , which I was happy to pay . I was very happy to find a last minute deal and booked it on line , booking number 730063663. I then decided to ring the hotel to confirm by arrival date and while I was on the phone , I mentioned my dog . They told me that dogs were not allowed on this apartment , but were allowed on 2 of their Apartment s . This was not made clear to me and I was very upset and had to cancel my booking .

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