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Bill's complaint against booking.com

Bill Ramsay

13/08/2016

Misleading description of hotel room contents

Complaint against booking.com

I have booked 2 hotel rooms in the last 20 days one at a 5 star hotel in Edinburgh & one at a 3 star in Batheaston. The descriptions on Booking.com web site stated that both rooms had a Bath neither did. The Batheaston hotel did not have either a hairdryer or iron / ironing board although stated that they would be in the room.

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