booking.com

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Philip's complaint against booking.com

Philip Adderson

31/10/2017

Premium rate number to contact Booking.com

Complaint against booking.com

I phoned booking.com to complain about hotel acomodation I had booked. I have just received my mobile bill and to my horror I have accumulated an additional £44.22 in phone calls to their premium 0844 number. I think this is disgraceful and as I was placed on hold for 20 mins during one call. Also there was no mention on the call that there would be premium charges applied for the use of this number. Utterly scandalous and still did not get the desired outcome.

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