TAP Portugal

1.00 stars

7 Reviews

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Chris's complaint against TAP Portugal

Chris Lorigan

19/05/2015

Simple name change denied

Complaint against TAP Portugal

Hi team TAP Portugal are saying that they cannot do a change of my wifes last name on a ticket due to me going thru a third party site (Opodo). However when contact Opodo they tell me that I have to cancel the flight and rebook, only that my current flight is not available. Opodo are saying that changing the name is not possible. The odd thing is that Ryan air, typically difficult have been able to change the flight details very easily. A side to this, the person who I spoke to from TAP Portugal suggested that I should risk turning up to the airport with my wifes marriage certificate. Really!!! Thanks Chris and Saphire

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