Air Berlin

3 Reviews

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Sarah's complaint against Air Berlin

Sarah allen


Airberlin selling flight vouchers with nowhere on their site to redeem them?!

Complaint against Air Berlin

I was gifted €1000 of Airberlin flight vouchers - I have eight vouchers as they're sold in units of 200, 100, 50, 20 ad 10. Upon trying to redeem them for a flight to Brisbane there was nowhere on the site to do so. After spending over an hour collectively on the phone to Airberlin they could not direct me how to redeem these onsite and that only one voucher can be used per booking. Therefore only €200 could be deducted from a return flight to Brisbane - although Airberlin have been given a full €1070 for these vouchers, meaning I have lost €870! No response from Airberlin for seven days - flight prices increasing, I'm more out of pocket!

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