Gatwick Airport

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Dennis's complaint against Gatwick Airport

Dennis Wickham


Problems with Gatwick handling on take off and landing

Complaint against Gatwick Airport

When flying from Gatwick on 22nd Oct 2015 I was put through great discomfort as my flight pushed back from the terminal on time at 8.20 am but did not leave the airport until 9.10am. During this time we were in a take off cue unable to us the toilet facilities and I suffer from a prostate problem. Surely it must be possible to organise the passenger loading to avoid this sort of problem. To add insult to injury on my return I had arranged for a pick up but, although I was able to warn my contact of a take off delay when we were landing the flight was transfered from North to the South terminal. Again I was able to tell my contact of the change so he changed pick me up at the South terminal. Then we were bussed to the other terminal so again I had to get him back to the North.

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