Turkish Airlines

1.00 stars

16 Reviews

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Anne's complaint against Turkish Airlines

Anne Mbugua


Complain due to delayed flight

Complaint against Turkish Airlines

Regulation 261/2004 introduces a three-tier system: (1)In the event of long delays (two hours or more, depending on the distance of the flight), passengers must in every case be offered free meals and refreshments plus two free telephone calls, telex or fax messages, or e-mails; (2)If the time of departure is deferred until the next day, passengers must also be offered hotel accommodation and transport between the airport and the place of accommodation (3)When the delay is five hours or longer, passengers may opt for reimbursement of the full cost of the ticket together with, when relevant, a return flight to the first point of departure. This never happened to me and my two kids on 31st Dec 2015 whereby our flight was delayed from 20.05 to around 0730hrs of the following morning. We were neither given any assistance whatsoever. I am hereby claiming for compensation of what we were supposed to be offered and never did. Our flight was TURKISH AIRLINES TK 1987 Airline Booking Ref is UITKQJ

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