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Sandra's complaint against easyJet

Sandra Isaac


Can fees be waivered

Complaint against easyJet

I booked a flight 4 hours ago. Got confirmation email and went to fill in the API. I noticed my middle name had replaced my surname. I think I used the auto fill on my phone and didn’t notice the mistake. I tried to change it but it’s saying I have to pay. Is there anything I can do? The ticket cost me £55. To correct this error will cost £50! To cancel the ticket cost £30! I think it said I had 24 hours to cancel (20 hours left I think). What can I do? It was a genuine mistake.

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