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Roger's complaint against easyJet

Roger Cassells


Claim for compensation on delayed flight for my 3 sons from Madrid to London Gatwick July 2015

Complaint against easyJet

The flight was supposed to depart from Madrid at 16.30 26th July 2015 (Reference: flight number EZY5478) and arrive at London Gatwick at 17.55, but was delayed by more than 4 hours. Easyjet emailed me an apology for the delay on 27th July noting that there had been a technical issue with the aircraft. I wrote to Easyjet Customer Services on 6th August 2015 informing them that technical problems are not extraordinary circumstances unless they are the type that you could not expect to encounter when operating a flight. The decisions made in the Wallentin-Hermann vs Alitalia case 2009 and Jet2 vs Huzar case 2014 have confirmed that routine technical difficulties are not extraordinary circumstances. I stated that I was claiming compensation for the flights that I had paid for under the EU Denied Boarding Regulation 261/2004. I noted that according to the regulations we would be entitled to the sum of euros 250 per person i.e. euros 750 in total. I also noted that I had first attempted to email Easjet using their suggested form on their website, however, this had timed out in a matter of a couple of seconds preventing completion of the email form. Easjet have failed to reply to this letter.

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