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Hanna's complaint against Expedia

Hanna Jun


False Information leading to Sales

Complaint against Expedia

Below is the partial email message I sent to the CEO of Expedia. Someone is supposed to call me back today. -------------------------------- Issues: 1.Itinerary I received did not include the free breakfast option. I always get this option for all my hotels. You can go to my account and see. 2. I asked to cancel and was refused. 3. Expedia provided false information leading to sales and refused to cancel. This is the core issue. 4. Outsourced agents are of no help Solution: Please cancel this hotel reservation. Please do so at the corporate level as customer support has been unhelpful and unwilling. Running around in circles for days. OR Can you please try to book this room (deluxe $198-199) using your credit card and see your itinerary if breakfast is included? You can also cancel since it is free cancel until 4/1. If you cannot get your money back, please call 1800 or message via facebook and twitter asking them to cancel and you will exactly know where I am stuck now. All I'm asking you is just to cancel this hotel. I booked a new hotel. I captured screen shots for each step this time to protect myself from the same miserable situation. Luckily, I had no issue with the second hotel I booked. Currently, I have 2 hotels booked in Athens for the same nights. ------------------------- FYI, I also have a couple screen shots I took when this reservation was made as proofs. The hotel Deluxe room clearly offers the free breakfast option and free cancellation until April 1 (booked from April 3 to 13 being a check out date). https://www.expedia.com/Athens-Hotels-Royal-Olympic-Hotel.h6670.Hotel-Information?chkin=4/3/2018&chkout=4/13/2018&rm1=a2&srid=178231&rfrr=STF.RSRV.Tile1 You can still go to this page and see the room type and what it offers. This is ridiculous and I spent over $2100 on this hotel. Currently 1 room left. When I booked, there were 9 rooms left.

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