2.00 stars

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Roman's complaint against Bravofly

Roman Donskov


Bravofly booked a wrong return flight

Complaint against Bravofly

Booked a return flight HKG-SYD. Booking ID: 1371312936 I did very carefully double checked all the info prior proceeding to the payment. After the payment had completed it showed the booking details again, and I’ve noticed the departure time of the return flight was 22:20 instead of 8:30!!! I’ve contacted them through the phone and they said they will send me an email about amendment or cancelation options. Have been waiting for 2 weeks and nothing happening. Also tried to make a request online - the request “is in progress” it says for many days. I fly quite frequently and this is my worst booking experience ever. Please help to get my money back or get Bravofly at least fix it for the correct flight time.

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