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GRAHAM's complaint against Bravofly
The worst company ever DO NOT USE THEM
Complaint against Bravofly
BOOKING REF 1098962157 & 1136220703 Having booked two flights from BHX to PNH on the 30.09.2017 I noticed that there was an error in my partners surname (it was Yidy instead of Tidy). I thought this was very strange as I had used autofill to fill in the form ensuring that all details were correct. I contacted Bravofly and was told I could make the change via their webportal, which I did. I thought that would be the end of it. On the 29.10 I received an email explaining there had been a change to my return flight, there was no mention of passenger names so I assumed (what a mistake) that the change had been made. On the 20.12 I received confirmation of the flights and the name was still Yidy not Tidy. I contacted Bravofly and was told for a fee of £77 they could make that changed, I was getting very concerned at this point but was assured there was no problem. I missed a call on the 21.12 and then received an email saying the changes wouldn't be made until the payment was received. I made the payment and then on 25.12 I got a call from Bravofly informing me that the issue was sorted. On the 27.12 whilst I was snowed in without power I received another call from Bravofly informing me that the change had not been made and there was nothing that could be done, in fact I was told 'not to worry it is only one letter the airlines will be fine'. I was not happy with this response. I then spent 10 hours over the course of two days talking to Bravofly (who promised to call me back on 5 occasions and failed every time), Flybe, Cathay Pacific and Sabre support (the ticketing system support desk) and eventually I have managed to get the whole situation resolved directly with the airlines without any help from Bravofly. We are travelling to Cambodia for a friends wedding which has been planned for over a year, I have worked a lot of overtime to afford this break and my partner (who is maid of honour) spent two days crying as we could not see a resolution the stress that we have been put through is unacceptable, as is the complete lack of professionalism and lack of customer service from Bravofly. During my dealing with Bravofly I have spoken to Resharli, Deepak, Amod, Vishan, Sundeep, Kate, Megaha, Manuch & Priti. I have been left feeling that Bravofly is a company of Charlatans and Shysters. I really wished I had spent the time to read their reviews online as it paints a very clear picture of how appalling this company is. I did receive a refund of the £77 which I paid for the changes as they had not managed to achieve the changes.
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