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CONSTANTA's complaint against Bravofly



[RESOLVED] - Wrong tiket issued.

Complaint against Bravofly

Re: [Ticket#2016033010015802] 621881389 - Order Number KCHKJF Route: Bristol International AccesRail - BRS (9B0020) to London Heathrow LHR (RO0392) and then to Bucharest Otopeni International OTP with departure on 30 March 2016. When I arrived at Bristol AccesRail desk, they could not find any reservation for 9B0020. I have contacted Customer Service Team - Bravofly - Rumbo - Volagratis , Miss Alice Arvay and explain the situation. Great Western Railway manager talked via my mobile to Miss Alice Arvay and explained that there is no reservation with that number- 9B0020. 1. The discussion lasted for over an hour from my mobile I was paying for. 2. The train departure was for 10:30 and all the discussions between GWR and Miss Alice over my phone lasted for over an hour and I have lost the train. 3. I had to use the next train, the11:00 one, and I had to pay for a new and VALID ticket. 4. The next stop was according to the ticket issued, London Heathrow - LHR but there is no train running from Bristol directly to Heathrow !!! 5. So the next stop was London Paddington in fact, where I had to change for Heathrow Express and then another train and I had to pay another £22. 6. I arrived at the checkin in THE VERY LAST MINUTE, ILL, STRESSED OUT AN DISSAPOINTED. Miss Alice Arvay sent me in the same day, 30April 2016 at 10:36, the following message: Dear Ms Constanta Kivell, Thank you for contacting our customer service. With reference to our earlier call and per our agreement we would like inform you that your request for refund for the first leg of your journey has been registered. However, for the refund it is necessary to identify what was the source of this issue and it will be investigated by the relevant department. We are very sorry about the inconvenience. Thank you for understanding. Best regards, Alice Arvay Customer Service Team - Bravofly - Rumbo - Volagratis There are now almost 9 months from the incident and I have contacted on numerous occasions Service Customers and the only reply was on 15 May 2016 at 8:13am, from Ms Subrata Das: "Regarding your email I would like to inform you that we have already forwarded your concern to our specialist team and they are working on your issue and would get back to you as soon as they have an investigated the matter." Please help ASAP A very unhappy customer

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