1.00 stars

11 Reviews

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Sarah's complaint against Lufthansa

Sarah Hayland


Denied connecting flight

Complaint against Lufthansa

Arrived at Frankfurt from Manchester for connecting flight. Impossible to get to gate due to security checks and gate location. Given 20 minutes. Arrived just as gate closed.Refused access.Directed to Service desk.Stated will book on later flight. Enquired about luggage. Told not on plane anyway? On arrival for later plane told no seats.Can book on later or direct to another airport. opted for latter as later plane would mean no train at final destination. Asked about luggage. Told no problem,Finally arrived at destination and told luggage was still at Frankfurt. This a weekend break. We got our case on the evening we were due to fly back. On way back we had a 20 minute delay while we waited for 2 passengers to get to the gate.

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  • Comments (1)

Sarah Hayland | | VERIFIED

responded by saying it was up to pilot how long waited for satisfactory explanation as to why our luggage failed to board!
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