World Star Travel

1.00 stars

13 Reviews

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Ronald's complaint against World Star Travel

Ronald wamala

23/07/2016

Paid my money for flights and now the flights no longer exist

Complaint against World Star Travel

I call this company and booked flights to mexico and was told i had to pay a deposit and straight after paying that i was rushed into paying the full amount the agent was calling me constantly nearly everyday making me feel uncomfortable telling me that they couldnt hold on to the seats any longer i was given some sort of account and sort code to transfer the rest of the balance which i felt was alil weird. But after paying the full payment that was it the calls stopped i didnt here from the guy for weeks after he had told me he would send me an email to confirm the flights, whenever i called to speak to the guy i was always told his on break or on leave or in a meeting and that he would call mr back but that never happened. I called thomas cook to deal with them but they couldnt find my details properly and just a couple of days ago thomas cook told me that the agent called and cancelled the flights with thomas cook without my say so. On calling to speak to the agent i have been given the run around no one wants to speak to me they keep saying i will get a call back from a manager and still thats not happened and my holiday is two weeks away.

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