Hotels.com

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Miss's complaint against Hotels.com

Miss B

16/05/2017

Cancelled booking and still got charged

Complaint against Hotels.com

Do not use hotels.com Terrible company. I booked a hotel, I cancelled via their phone service. It said on the phone that the hotel was cancelled and no further charges would be made. The hotel was on free cancellation. I then was charged £64. The hotel refused to refund my money. I made a complaint to hotels.com they just fobbed me off, basically accused me of being a liar. They ignored all my complaints, wouldn't give me an address to make an official complaint. They have a problem with their cancellation service and are not admitting to the glitch. I 100 % cancelled the hotel I remember the words on the phone that the hotel was cancelled. Hotels.com won't even look into the matter. Terrible customer service. I am now £64 out of pocket due to a glitch on their telephone service.

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