1.00 stars

36 Reviews

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conizzoli's complaint against Terravision

conizzoli fabrizia


bought 20£ ticket. not allowed to travel

Complaint against Terravision

just arrived at Stansted , I ask to the lady at the counter of terravision, where to go and I show my ticket , she said today we don't go work . she told me to get different ticket because they aren t good. I paid 2 return at 20£, I had to meet my son at Victoria the lady was very terrible and intimidated myself , so with fear to don't be on time at Victoria I bought others ticket cost me 38£. I don't know why you advice to buy online ticket and after without a warning or text you stop to deal with customer. I felt very frustrated and annoyed loosing so much time and energy. the ticket I bought online are good and I got it on my hands can give the details, I ask to give a different ticket or money back. please I take very seriously what happen to me today , been your customer for years and treated like that Is unfair

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