Go North East

3.00 stars

76 Reviews

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stephen's complaint against Go North East

stephen goodchild


[LAPSED] bus driver pulled away while getting off with my children

Complaint against Go North East

I went to get off the bus when it stopped but as I took a step down the stairs while carrying my twins aged 2 the driver pulled off causing me to lose my footing and my children banged heads. he didn't apologise or anything.i phoned and out a complaint in as the driver should of checked cameras before pulling away and all I have got is a letter saying sorry and that It is being looked into. I think my children should be compensated in some way as they are now terrified of buses and wont get on one now and we use to go all over on family days out. They also sustained marks and bruises due to me losing my footing when the driver pulled off. I'm not a bus driver myself but I'm certain that he should of checked the cameras or his internal mirrors to see if anyone else was getting off. My partner wad behind me holding our 9 month old baby and if she was in my place she the outcome could of been very much different.

  • supporters 0

Lapsed. stephen has not responded in 90 days

  • Comments (1)

Go North East | | VERIFIED

Hi Stephen - I have just spoken to our Customer Services department, and with instances like this, they get sent on for further investigation. This could take a little while, as CCTV may have to be downloaded and interviews carried out, but this is certainly being looked into. If you have any further queries, please get in touch via one of the methods on gonortheast.co.uk. Thanks
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