Go North East

3.00 stars

74 Reviews

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Valerie's complaint against Go North East

Valerie Corris

15/03/2018

Disgraceful bus service

Complaint against Go North East

I want to complain about the service on the 21 route between Durham/Chester le Street and Newcastle. The last stop on the route is Eldon Square bus station, but it has become regular practice to boot passengers off the bus at the stop before Eldon Square. The bus company clearly feels it has no responsibility towards the passengers, whose money it is happy to take, and does not make any effort to find an alternative bus for these passengers. I have, on a number of occasions, seen another 21 whizz past as I am getting off the bus and the driver of my bus has made no attempt whatsoever to stop the other bus so we can get on. Not only that, there have been occasions why I myself have tried to stop aother 21 but the driver refuses to stop. When I board a bus going to Eldon Square I expect to be dropped off there, unless the bus breaks down, and not dumped somewhere else and expected to make my own way to my destination. I think Go North East provides the worst services I have ever experienced, and many of their drivers are rude and clearly have had inadequate customer services training. You might think they would realise that it's the public who pays their salaries, but they actually treat us on occasions with contempt. I think the managers who run the service treat us with even more contempt. I would like to complain about Go North East to the regulator, if one exists, or are bus companies allowed to do what they like ?

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