Go North East

3.00 stars

76 Reviews

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Alexis's complaint against Go North East

Alexis Gillett

03/02/2020

[LAPSED] Rude and useless bus driver

Complaint against Go North East

I needed to go to the doctors and wasn't sure which ticket to get so I asked and said I needed to get to two different places so I wanted a day ticket, the driver asked where I needed to go and gave me the green Day ticket I later found out that I could have gotten the under 25 day ticket, I am clearly under 25 and the ticket he gave me wouldn't have gotten me to both places I now need to buy another ticket to get to my second destination. Once ont he bus I pressed the bell a good 20 meters before the bus stop to get off the bus driver ignored me and went straight past the stop to the next one which was quite a distance from the doctors luckily I want late but I am angry

  • supporters 0

Lapsed. Alexis has not responded in 90 days

  • Comments (1)

Go North East | | VERIFIED

Hi Alexis - Thanks for the message, I'm sorry to hear about what's happened. Our Customer Services Team will be happy to help, you can get in touch with them here: https://help.gonortheast.co.uk/hc/en-gb
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