Go North East

3.00 stars

76 Reviews

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Leigh's complaint against Go North East

Leigh Armour


[LAPSED] X36 Newcastle to Sunderland

Complaint against Go North East

Monday 21.11.16. I work in Jarrow and finish at 5.00 pm. Last night I got the number 9 from Jarrow Bus Station and got off at 5.30 at Asda in Boldon. The X36 was due at 5.45 pm. I waited at this bus stop until 6.30 pm and no bus arrived. It was lashing it down with rain and very windy. Eventually I gave up and got on another number 9 bus and travelled to the Wheatsheaf where I waited another 25 minutes for a 16 to take me home, arriving at 7.35 pm. By the time I got home I was soaked through. The X36 is either always at least 10 mins late but this is the second occasion in ten days when this bus has failed to arrive. I depend on this bus to get to and from work. It only runs once an hour and it does not seem too much to ask for it to at least run and run on time. On Friday 12th November, again a very cold day but at least dry, the 5.45 bus did not arrive until 6.45 saying it had been stuck in traffic. The number 30, 50 and number 9 buses all manage to arrive on time or within five mins of their due time. I just want to know why the X36 is either always late or doesn't turn up. Thankyou Leigh Armour

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Lapsed. Leigh has not responded in 90 days

  • Comments (1)

Go North East | | VERIFIED

Hi Leigh - I've passed this to our Customer Services Team. If yoiu would like a response on this, can you drop us your contact details on one of the methods on this link. Thanks https://www.gonortheast.co.uk/contact/
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