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Popescu's complaint against loveholidays.com

Popescu Alexandru

02/08/2017

Amalfi trip ruined because of them

Complaint against loveholidays.com

I have booked with lovehollidays a resort in Amalfi. When we got there we got checked in the basement, in a room with no light , totally different from what they advertise. I have complained on the spot about the condition to the hotel and lovehollidays. In resort team said I need to wait until my return. Due to the bad conditions, I ended up throwing up with big fever, ended to the local doctor for investigations. I have moved out after 2 nights spent there on my own cost to another hotel for the next 2 nights that I had the holiday for. On my return I have a written a full complained with pictures and proofs of my experience. Beside Cheryl Wilson , senior customer relations, failed to answer in 30 days, she asked for more time, I said I can't offer more as I want to go further with the complaint, GUESS WHAT SHE TOLD ME, me as a customer I can't touch their company as they aren't ATOL/ABTA as they are just a intermediary and I have to go further against another company which not even today 3 months later I haven't received the data about who that company is. She said she will ring me next day, she has never done it. Where is the justice in this country? :(

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