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Graham's complaint against loveholidays.com
Poor money grabbing service
Complaint against loveholidays.com
I contacted Love holidays through the web booking service to book a hotel in Barcelona, only to discover I had miscalculated the arrival date in Barcelona. I subsequently contacted Love holidays informing them of my error requesting the dates be moved by one day for arrival and departure. Eventually I received an email back that should I wish to move the dates there would be an additional fee of £75 per person, totalling £150. At the thought of this I cancelled and rebooked through a different company, who have been so very helpful and gone out of their way to accommodate my requests. (Brittany Ferries) Today I received another email from L.H. suggesting that if I do cancel there would be numerous charges for doing so as the hotel charge for cancellation. I decided to contact the hotel direct by phone and they do not charge for any of the requests I have made including cancellation. Not impressed with love holidays, have other people had the same appalling experience with this particular company.
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