loveholidays.com

1.00 stars

33 Reviews

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tracey's complaint against loveholidays.com

tracey whyte

03/11/2017

When it goe s wrong they dont care - Zero customer service

Complaint against loveholidays.com

Absolutely terrible company to deal with if anything goes wrong. Was given transfers from Cancun Airport to our hotel (15min journey) we arrived in Cancun to a tropical storm, we were marrying out there so I was very aware my wedding box could get damaged if in the rain too long. We were left standing by the company for over an hour - having travelled to Cancun before this is never the case the company allocated to us were truly awful. Eventually after shouting a bit louder (all the Mexican, American and Spanish were all being taken before us) we received our car and got to the hotel, my wedding box destroyed but thankfully dress in tact. Putting it behind us we had a great holiday until the day before our departure. With no word at all on our pick up I text the number given to us to eventually after 12 hours of waiting be told we would be picked up 5 hours before our flight - this I found utterly ridiculous as check in wouldn't even be open, I requested they re look at this but no they would not budge and blamed Love Holidays for the time. They told me they would cancel the transport and I should contact Love Holidays for a refund. We had to get a taxi which cost around 30 dollars but at least we weren't in an airport for hours which was totally unnecessary! Emailed Love Holidays who quite frankly were not interested, they passed query to the agent who offered a £6 refund, no apology for my destroyed wedding box or the whole distress it caused - and Love Holidays basically said they could do no more - this company is simply an agent so if it goes well great - but you are completely on your own if it goes wrong they are not interested - I am still funnily enough waiting on the £6 they haven't even had the decency to give me that back - crowd of cowboys I will never use again and urge anyone to think twice!

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